Contact and FAQ

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For questions about products, orders, returns, or general inquiries, reach out via email.

Please include your order number (if applicable), a detailed description of your concern, and any relevant photos.

Frequently asked questions
What is the return policy?

We offer a 14-day return window from the date of delivery for eligible items.

Always Accepted:

  • Print quality defects - Misprints, fading, incorrect colors, or poor print quality
  • Fabric defects - Tears, holes, stains, or material issues
  • Wrong items - You received something different than what you ordered

Evaluated Case-by-Case:

  • Items in unworn, original condition
  • Buyer's remorse - General change of mind
  • Returns requested within 14 days of delivery
  • US orders only (see geographic restrictions below)

Not Accepted:

  • Sizing mistakes - Please review our size charts carefully before ordering
  • Bulk orders - Orders exceeding standard retail quantities
  • International purchases - All international orders are final sale
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

Lead Time: 2-7 business days

Shipping Time:

  • Domestic (US): 3-7 business days
  • International: 7-21 business days (varies by destination)

Total delivery time = Processing + Shipping. You'll receive tracking information once your order ships.
Where are your products manufactured?

Our products are manufactured through trusted print-on-demand partners:

Printful - Premium quality apparel and accessories

Printify - Wide range of products and printing methods

These partners provide high-quality printing equipment, reliable fulfillment, consistent quality control, and global distribution.

Primary locations:

  • United States (most domestic orders)
  • International facilities (some international orders and specific products)

All facilities meet our quality standards and undergo regular quality assessments.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Are you accepting collaborations?

Currently, collaborations are limited to:

  • Guests of the Substratum 611 podcast
  • Sponsors of the Substratum 611 podcast

This keeps our product variety manageable while maintaining brand consistency and quality control across all offerings.

Interested in collaborating? Be featured as a guest or become a sponsor—contact us through podcast channels for partnership opportunities.
Podcast

YouTube: youtube.com/@Substratum611

Spotify Podcasts: Substratum 611 on Spotify

Apple Podcasts: Substratum 611 on Apple
Can I suggest a quote?

Absolutely! Just know that I focus on longer quotes that can be tied to an original source. All quotes on this website are also public domain, including translations. If you can find it on Project Gutenberg or Wikicommons with public domain verified, I can probably use it. Send me an email or shoot me a message on Instagram!

How do I start a return?

For print quality or fabric defects:

  1. Email us at [email protected] within 14 days of delivery
  2. Include your order number and clear photos showing the defect
  3. We'll review and approve your return, then provide next steps
  4. We'll work directly with our manufacturer to resolve the issue

For other return requests:

  1. Email us at [email protected] within 14 days of delivery
  2. Include your order number, reason for return, and photos of the item
  3. We'll review your request on a case-by-case basis
  4. If approved, ship the item to:

Substratum 611
44050 Ashburn Shopping Plaza, Suite 195
Ashburn, VA 20147
Box 601

Please do not send any products to our business address located in Reston, Virginia as that is a virtual office address.

Geographic restrictions

  • Returns and refunds are only available for US orders
  • All international purchases are final sale due to shipping complexities and costs
  • International customers: Please review your order carefully before purchasing

How long do refunds take?

Processing: 7-10 business days after we receive your returned item

Refund method: Original payment method used for purchase

Credit card refunds: May take an additional 3-5 business days to appear on your statement

Non-refundable fees: Shipping and handling fees are non-refundable unless the return is due to a defect or error on our part.